The nation’s fourth largest mortgage banking company was facing an exceptionally high rate of turnover of employees and low staff morale. MindWare instituted a comprehensive training program for all employees, a revised performance management process, and updated pay scales .
A leader in the telecommunications industry was facing exorbitant expenses from the cost of operations and overhead. MindWare provided outplacement services for terminated employees resulting from reduction-in-force.
A major player in the financial services industry was losing over $1M per month and experiencing extremely low customer service ratings. MindWare designed a variety of training, work-flow redesigns, communication, recognition, promotional, and other endeavors to address the problem.
A regional leader in the financial services industry was facing potential business destruction in the event of a natural catastrophe due to undocumented and unavailable disaster recovery procedures. MindWare documented all systems and stored procedures in both on- and off-site locations for immediate access.
A world leader in the aerospace industry was rolling out a new airplane that was largely computer operated and needed training on the use and functionality of the various on-board computer systems. MindWare designed online courseware to communicate processes, procedures, and functionality for these systems.
The client needed a targeted video to illustrate the simple steps necessary to setup and operate their Genie® Super-Straddle™ lift. Producer director, Phil McCoy, created a short operator familiarization video designed to integrate with the client operator training program.
